Terms of Service
Important
These terms govern work performed by VELOX Studio for its own clients. A project-specific proposal, scope document, or signed contract overrides any general statement here where the two conflict.
Acceptance
By requesting services from VELOX Studio, approving a proposal, paying a deposit, or otherwise instructing VELOX to begin work, you agree to these Terms of Service together with any approved proposal, invoice, statement of work, or contract issued for your project.
Scope and change requests
Each project is delivered against an agreed scope. Anything outside that scope, including extra pages, extra revisions, integrations, migrations, copywriting, translated content, or rushed delivery, may be quoted separately as an add-on or change request.
Client responsibilities
- Providing timely feedback, approvals, copy, assets, credentials, and legal content
- Confirming that all supplied materials can legally be used by VELOX
- Reviewing deliverables before sign-off and launch
- Maintaining access to third-party subscriptions billed directly to the client
Timelines and delays
Estimated timelines depend on prompt approvals and timely asset delivery. If required materials or approvals are delayed, VELOX may move the delivery date accordingly. VELOX is not responsible for launch delays caused by client-side dependencies, third-party outages, or provider approval queues.
Fees and payment structure
Unless a written agreement says otherwise, standard projects are billed 50% on kickoff and 50% on final approval before launch or handover. Web application projects may be billed in milestones. All listed prices are final unless a proposal states otherwise.
Taxes, invoices, and compliance
VELOX issues simple invoices or receipts based on its current registration status and may request legally required billing details for compliance. Tax invoices will be issued only when applicable under law.
Revisions and approvals
A revision round means one consolidated set of client feedback on a delivered design or build stage. Delayed, fragmented, or contradictory feedback may require re-scoping. Once a stage is approved, later changes to that stage may be treated as new work.
Third-party tools and platform costs
Hosting plans, domain renewals, CMS subscriptions, payment gateway charges, analytics tools, email providers, and other third-party services are billed by those providers unless a separate VELOX retainer explicitly includes management of them. VELOX does not mark up provider fees unless stated in writing.
Confidentiality
Both parties agree to protect non-public business, technical, and commercial information shared during the project. Confidential information must be used only for delivery and support purposes and must not be disclosed to unrelated third parties without permission, except where disclosure is legally required.
Suspension, termination, and reactivation
Either party may pause or terminate work for material breach, non-payment, or sustained non-cooperation. If a paused project is later resumed, VELOX may revise timeline and fees based on current availability, re-onboarding effort, and remaining scope.
Payment defaults and chargebacks
If an invoice is overdue, VELOX may suspend delivery, handover, hosting-related tasks, and support until dues are cleared. Clients agree to raise billing disputes directly with VELOX before initiating a bank or card chargeback. Unresolved chargebacks may lead to service suspension and legal recovery action where permitted.
Intellectual property and handover
Upon full payment of all invoices for the agreed scope, VELOX transfers ownership of the final approved deliverables created specifically for the client, subject to any third-party licenses embedded in the project. VELOX retains ownership of its proprietary workflows, tooling, reusable code patterns, and pre-existing assets.
Warranty and limitation of liability
VELOX will use reasonable professional care in delivering the agreed work. However, VELOX does not guarantee uninterrupted operation of third-party services, search rankings, ad performance, or business outcomes. To the maximum extent permitted by law, VELOX's liability is limited to the fees actually paid for the specific project giving rise to the claim.
Dispute resolution and jurisdiction
Both parties agree to first attempt resolution in good faith through written notice and direct discussion. If unresolved, disputes are subject to the exclusive jurisdiction of courts at Vadodara, Gujarat, India.
Governing law and contact
These terms are governed by the laws of India. Questions about these terms can be sent to hello@veloxstudio.in.